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HG Insight Newsletter
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HG Remote DBA & PS Admin Service Capabilities
MAINTENANCE & MONITORING
- Electronic scripts to monitor the production environment 24x7
- Human monitoring including tools and services to monitor and correct as necessary the company’s ERP systems
- Performance Tuning and Systems Monitoring of PeopleSoft on database
- Database Backup and recovery
- Database refreshes on a structured/reoccurring timeline
PATCHES/BUNDLE FIXES
- Successful operation of the ERP systems, including the installation of patch bundles quarterly, critical patches and fixes more frequently as directed, and bug fix installations*
- Move items to Production upon request
- Utilize PeopleSoft Upgrade/Change assistant to perform Point Release upgrades from a technical standpoint of already installed software
HELPDESK
- PeopleSoft DBA, System Administration and Technical Developer help desk support
- Single source point of contact per help desk issue reported
- Test and certify any restoration work related to the PeopleSoft environment
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