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Chatbot of the Future - Oracle Digital Assistant

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What is a chatbot?

Have you ever interacted with a chatbot? Chances are you have, and you may not have realized it. Chatbots are used to manage messages from customers and send customers in the direction of a resource they might be interested in utilizing; helping with onboarding new employees; and more self-service activities.

What you need to know about chatbots

There are two frequently used types of chatbots: task-oriented chatbots, and data-driven predictive chatbots. Task-oriented, or declarative, chatbots are single-purpose and only focus on performing a single function. They generate conversational, but automated, responses to inquiries. They can respond to frequently asked questions such as a business's hours of operation, the main office phone number, and others that do not require a variety of variables.

Data-driven and predictive chatbots are often called digital assistants. They are highly advanced, interactive, and more personalized because they can respond to messages that are more contextual. They are predictive and can respond based on previous user behavior. They are also very intelligent and can learn a user's preferences over time and help respond in a way they would like. Examples of these types of chatbots are Apple's Siri and Amazon's Alexa.

Oracle Chatbots

Oracle's chatbot - the Oracle Digital Assistant - extends the functionality of backend systems and delivers an engaging experience to users. With the Digital Assistant, you can have one Digital Assistant for multiple applications that listens to you and responds, as if in natural conversation. The Digital Assistant can also initiate conversations based on the context of what you're working on and assist you in tasks that you may be struggling with. Setting up your Digital Assistant is easy - Artificial Intelligence scientists are not required, and deployment is simple to understand. The framework for the Digital Assistant provides required integration for the cloud service. The Digital Assistant has pre-built skills, but you can also customize them to best fit the needs of your business.

To implement your Oracle Digital Assistant, you'll need to make sure your PeopleSoft application subscriptions are up-to-date. You'll need:

  • PeopleTools 8.57.07 (or later), which gives you the ability to communicate with the chat client with Oracle Digital Assistant in PeopleSoft
  • HCM Image 31 / FSCM Image 33 / Campus Solutions Image 15 / CRM Imge 18 / ELM Image 20 (or later)
  • Oracle Digital Assistant subscription

Why Oracle Digital Assistant/PeopleSoft chatbots will be an asset for your business

Oracle Digital Assistant can be customized to utilize the skills you need to help your business succeed. Because chatbots enable automation of repetitive tasks, they can reduce costs for documentation, training, and support while responding to users in their preferred mode of communication. PeopleSoft chatbots are easy to use and quick to integrate, so you can start working on advancing the needs of your business as soon as possible. In a January 2019 press release, Gartner predicted that 70% of organizations will integrate Artificial Intelligence to assist employee's productivity within the next two years. Why not get a head start using the Oracle Digital Assistant for your business? HyperGen can help you get started. Contact us and let us help you learn more about the chatbot of the future.